I suppose this is why I still have a job.

I just spent a bit of time setting up a handheld device, and in the process went online to determine the correct configuration for some setting or another. While reading, I came upon the following bit of advice posted by someone who allegedly had experience with this particular gizmo:

"[your] Internet I think must be DSL Wireless in your house. Then you have to type your WEP addrress which you can get from your Internet provider. Call them. It may be your home phone number. That's it. Hope this helps!!"

This is so wrong on so many levels; with peer assistance like this I'm amazed that anybody in this country gets anything done at all. Just because you read it online doesn't necessarily make it so...